There are a number of reasons why you might not be able to sign in to your Portal account on the app or web version. Here are some of the reasons.
Incorrect email or password combination
This is the most obvious one but its the one that happens the most! You may be trying to sign in using a different email address or password to the one we have on record. Check your emails and make sure you’re using the right one.
When your account is created, we will set your password as your ADI number. If you have changed your password, you will no longer be able to sign in with your ADI number and will instead have to use the password you chose.
If you have forgotten which email you have used or need to reset your password, visit the Forgot Password page to reset it. Try each of your email addresses if you don’t remember which email address you signed up with.
Alternatively, you can give the office a call or text and we can reset your account for you.
Account logged out
Sometimes your account might be locked for whatever reason. If this is the case, you will be presented with a message to contact the office as soon as possible to resolve.
No Internet connection
We don’t store any data offline unless you’re logged in. If your device is not connected to the Internet, make sure you connect and try again.
Tried the above and still not getting in?
Contact the office on 0330 124 4877 and we’ll provide some further assistance.
