To avoid any misunderstandings here are our pupils terms and conditions, we have tried to make them as easy to read as possible for you:
At driveJohnson’s LTD our driving instructors are all self-employed franchisees, therefore we act as their agent, taking bookings and transferring payments across to them. The contract for driving lessons is between pupils and their instructors.
Once you have made a payment to us, we will forward the total amount to the driving instructor, after the first lesson has been conducted. In the event you would like a refund, please approach your instructor first. If you are unhappy with this, we recommend that you pay your instructor for each individual lesson, though you will not be able to take advantage of a block booking discount if you choose to pay per lesson.
– For your financial peace of mind and protection, we strongly advise any block payments should be made to driveJohnson’s driving school over the phone or online. We cannot be held responsible for any large sum cash payments you decide to give to your instructor on your lessons.
– driveJohnson’s instructors will provide the pupil with a dual controlled car in a clean and roadworthy condition.
– All driveJohnson’s instructors will represent themselves in a professional manner and be smart in appearance.
– driveJohnson’s has a strict no smoking policy.
– driveJohnson’s driving instructors will abide by an equal opportunity policy and will not discriminate against race, colour, creed, gender or sexual orientation etc.
Your driveJohnson’s instructor is entitled to withdraw their car for the usage of your test, should they feel you are not ready. Your driveJohnson’s instructor will always give you a minimum of 5 working days notice providing you haven’t come to the instructor at short notice (less than 5 working days).
You are allowed to take your driving test if you do not pass a mock driving test, as long as your driveJohnson’s instructor is confident you still have a reasonable chance of passing.
Very occasionally instructors can become ill at short notice. In the event that this happens, we will endeavour to find you another instructor, but cannot guarantee anything at such short notice.
In the event the instructor’s car is not road worthy for your driving test. Your instructor and driveJohnson’s will do their upmost to find you a like for like vehicle. However, we cannot guarantee an identical vehicle.
If the DVSA examiner has declined to go out on test in your instructors car because it’s not roadworthy for any reason such as a nail in tyre or brake light not working, your driving instructor will pay for your a replacement test.
In the event you (the pupil) damage the car during the driving test where the total repair cost is less than the instructors insurance excess, you will be required to pay for the damages to the car.
Payments to your allocated instructor
Any block bookings paid to the instructor direct by cash or bank transfer is so solely between the pupil and the franchised instructor. In the unlikely event you are unhappy or need help resolving an issue, you can contact the office and we will try to help resolve the situation.
Like any type of cash purchase; be it from a shop or your driving instructor, you are entitled to ask for a receipt. Please ensure you ask for a receipt on the day of paying cash to the instructor. You must inform us immediately after the lesson if you haven’t obtained a receipt and you would like one.
We cannot be held accountable for any cash/ban transfer payments made to your driveJohnson’s instructor. The safest and most secure way to protect your money is by paying driveJohnson’s Ltd by debit/credit card, bank transfer or through PayPal.
If you are experiencing difficulty with a cash/bank transfer refund from your instructor, driveJohnson’s will try to assist on your behalf. In the event we can’t recover your money we may refer you to the following so you can report and make a claim against your allocated instructor:
- Citizens advice: www.citizensadvice.org.uk/law-and-courts/legal-system/taking-legal-action/small-claims/small-claims/
- Money Claim online: https://www.moneyclaim.gov.uk/web/mcol/welcome
- DVSA: https://www.gov.uk/complain-about-a-driving-instructor
In some instances where we believe your complaint is of a serious nature we may ask you to report your complaint to the DVSA who are the organisation who decides wherever a driving instructor is fit and proper to remain on the register. Once you have filed your complaint we will endeavour to offer you a full/part refund in accordance to what we think is fair at the time, we may concur with the DVSA (with your permission) for their opinion on the matter before making a final decision.
If you have paid your driving instructor by cash or bank transfer then your complaint should be against your instructor who is self employed.
If you have paid driveJohnson’s Ltd, then your money is protected and you will receive a refund/part refund depending on the complaint and how many hours are still outstanding.
First time offers are available to new pupils joining driveJohnson’s, you may only take 1 of these offers and they cannot be used in conjunction with other offers.
You are required to give a minimum of 24 hours notice to your instructor should you wish to cancel a lesson. Anything less than 24 hours and your instructor is entitled to charge you the normal lesson rate or the prorated amount if it’s a block booking which includes the discount.
It is your responsibility to present your valid UK provisional driving license prior to the start of your first lesson. Failure to do so entitles the instructor to cancel any lessons you have booked within 24 hours and you may be charged.
driveJohnson’s cannot be responsible for lesson/test cancellation due to mechanical breakdown or other emergencies such as illness/bereavement. We will endeavour to find a replacement vehicle/instructor as soon as possible but this is not guaranteed.
A full refund will only be issued if zero hours have been used and you have paid driveJohnson’s direct by debit/credit card/bank transfer or PayPal. To receive a refund you should contact us in wiring within 30 days of the purchase date.
If you have purchased a product you also have 30 days to return the item by recorded delivery to: driveJohnson’s, Harben House, Tickford Street, Newport Pagnell, Milton Keynes, MK16 9EY.
Once we have received the product/s a full refund will be given.
In the unlikely event that you are not fully satisfied with a recent driving lesson with us, please inform us of the reasons why via email and forward to customerservice@driveJohnsons.co.uk. Our office manager will look at your email and contact you as quickly as possible.
When purchasing gift vouchers please be aware they are valid for 6 months from the date of purchase. Once the first lesson has commenced the learner has a further 6 months to complete the lessons from the gift voucher.
All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons then please notify us by email: info@driveJohnsons.co.uk (so we have proof of your problems/circumstances). Unfortunately if you contact us after the 6 months have expired then you risk losing any remaining lessons.
Once you commence your first driving lesson from a pre-paid booking (which you have 6 months to book in) you then have a further 6 months to complete the remaining lessons with your allocated instructor.
If you experience difficulty booking in with your instructor for whatever reasons then you must put this in writing to us before your lessons expire to avoid disappointment: firstname.lastname@example.org
If you book a block of lessons and are unable to continue with them, we can issue a credit note for your remaining lessons; which can be used with another driveJohnson’s driving instructor (expires 6 months from issue). Block bookings are non-refundable unless zero hours have been used.
If you book an intensive course with driveJohnson’s and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks notice is given. Your instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning. Driving instructors are self employed franchisee’s so the 50% deposit secures your lessons times in the instructor’s diary. If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.
We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex or training resources is a form of preference and should be stated when booking the first lesson, not after your first lesson.
If you have any problems or wish to raise a complaint, please consult your allocated driveJohnson’s instructor first. If you are still unhappy then put this in writing by email to: email@example.com .Please include your best contact number and our office manager will contact you as soon as possible. If you have lessons outstanding and you would like a refund for the remaining lessons, please raise your concerns within the email and why you wish to receive a refund for any remaining lessons. If you have paid your instructor directly by cash then you should ask for a receipt for payment from the instructor. Please be aware driveJohnson’s is not responsible for any monies exchanged between the instructor/s and pupils.
If your complaint is regarding your test preparation please tell us in advance, not after your test, so we can help you. This gives you and us the best possible chance of passing first time.
Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods it doesn’t always mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact us at customerservice@driveJohnsons.co.uk.
driveJohnson’s are entitled to change driving tuition offers and prices at any time. Lesson prices are subject to change depending on location and whether you learn in an automatic or manual vehicle.
Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6 month period from the date of purchase.
Use of Personal Information:
driveJohnson’s uphold and are in accordance with the Data Protection Act (1998).
Limitation of Liability:
driveJohnson’s LTD and our franchised driving instructors are not liable to you (the pupil) for any loss or damage caused relating to any business interests such as lost profits, lost earnings, loss of opportunity/business or business interruption, including in no event liable for negligence or breach of statutory duty.
All of the content provided on this website such as information, logos and images relating to driveJohnson’s as a company and the products/services provided, are displayed without any representation of a warranty being made, whether it be implied warranties of satisfactory quality, fitness for a particular purpose, compatibility, non-infringement, accuracy and security. For what has been permitted by law exclusion of all terms and warranties are applied whether directly or indirectly.
driveJohnson’s does not represent the information provided being error free and is not liable for any viruses or malware that the server may transmit between devices/users.
The Driving Manual is available free of charge to all driveJohnson’s pupils online, please visit our Learning Centre.
You can access the driving videos and driving test tips online via our Learning Centre
If you would like access to free Theory training please contact us: info@driveJohnsons.co.uk with your full name and your allocated driveJohnson’s instructor’s name. We will confirm your username and password.
Progress Card Terms and Conditions
Your instructor will give you a Progress Record and Appointment Card which has an abridged version of the terms and conditions on the back, and ask you to agree to and sign them. These terms and conditions can be found here.
Mechanical car fault or physical damage to car within lesson
In the event that the teaching vehicle has a mechanical fault during the lesson, which could not be prevented, our driveJohnson’s instructor will pass the remaining time left onto your next lesson. If this is not possible, they will offer a refund for the remaining minutes owed.
In the event that the car is damaged due to driver error from the pupil, any time spent resolving the issue will count as the pupil’s lesson time.
For example: if the pupil hits the kerb on a road and damages the alloy/punctures a tyre, the pupil will lose any remaining minutes it takes to change the tyre. The instructor will not charge the pupil for the damages – only lesson time may be lost.