This privacy policy explains how driveJohnson’s collects, uses, stores and
protects personal information when you use our website, applications,
driving lesson services and related systems.
Please read this policy carefully. It applies to learners, instructors,
prospective customers, website visitors and other people who interact with
driveJohnson’s.
Our Privacy Policy
driveJohnson’s is committed to protecting your privacy and handling your
personal information fairly, lawfully and securely.
We may update this privacy policy from time to time to reflect changes to our
services, systems, legal obligations or the way we use personal information.
Please review this page periodically for the latest version.
Last updated: 14 July 2026
Information we may collect
Depending on how you interact with us, we may collect information including:
- Your name, date of birth and employment status.
- Contact information, including your email address, telephone number,
postal address and postcode. - Information about your driving lessons, including your preferred lesson
times, transmission preference, instructor, progress and learning
requirements. - Your driving licence details and information needed to check your
suitability or eligibility to drive. - Information about driving convictions, medical restrictions or other
matters that may affect your ability or suitability to drive, where it is
lawful and necessary for us to process that information. - Payment and transaction information. Where payments are processed by a
third-party payment provider, we may receive limited transaction details
rather than your complete card information. - Account information used to access our learner, instructor or internal
applications, such as your email address, telephone number, password or
authentication details. - Technical and usage information, such as your IP address, device, browser,
referring website, pages visited, interactions and cookie or analytics
identifiers. - Marketing and advertising information, including campaign identifiers,
referral information and your communication preferences. - Correspondence and records of enquiries, telephone calls, emails, SMS
messages, complaints, feedback and customer-service interactions.
How we use your information
We may use personal information to:
- provide, arrange and manage driving lessons and related services;
- match learners with suitable instructors and respond to enquiries;
- create and manage learner, instructor and internal user accounts;
- process payments, refunds and financial records;
- contact you about lessons, bookings, account activity and customer-service
matters; - maintain internal records so that our team can identify you and provide
appropriate support; - monitor service quality, respond to complaints and obtain feedback;
- improve our website, applications, products, services and internal
processes; - analyse business performance, demand, locations, lesson preferences,
driving-test outcomes and marketing effectiveness; - protect our systems, prevent fraud, investigate misuse and maintain
security; - comply with legal, regulatory, accounting and insurance requirements; and
- send marketing communications where we have your consent or are otherwise
permitted to do so by law.
Our lawful bases for using personal information
Depending on the purpose and circumstances, we may rely on one or more of the
following lawful bases:
- Contract: where the information is needed to provide
driving lessons, manage an instructor relationship or deliver another
service you have requested. - Legal obligation: where we must process information to
comply with the law. - Legitimate interests: where processing is reasonably
necessary to operate, secure and improve our business and services, and
those interests are not overridden by your rights. - Consent: where you have given us a clear choice, such as
for certain marketing communications or optional cookies.
Where we process special-category information or criminal-offence data, we
will only do so where an additional lawful condition applies.
Marketing communications
From time to time, we may contact you by email, telephone or SMS about
services, offers, customer research or information that may be relevant to
you.
You can withdraw your marketing consent or change your communication
preferences at any time by using an unsubscribe option where provided or by
contacting us at
info@drivejohnsons.co.uk.
Withdrawing consent will not affect service-related communications that we
still need to send, such as information about lessons, payments or your
account.
Cookies, analytics and advertising technology
Our website and applications may use cookies and similar technologies to
operate correctly, remember preferences, understand how people use our
services, measure advertising performance and improve user experience.
Where required, optional analytics and advertising technologies will only
be used with your consent. Further information should be available through
our cookie notice or consent-management tool.
Who we may share information with
We do not sell or lease personal information.
Where necessary and lawful, we may share information with:
- driving instructors and franchisees involved in delivering your lessons;
- payment, communications, hosting, analytics, advertising and technology
providers; - professional advisers, insurers, auditors and accountants;
- government bodies, regulators, courts, law-enforcement agencies or other
parties where disclosure is required by law; and - another organisation involved in a business sale, restructure or transfer,
subject to appropriate safeguards.
Service providers are only permitted to use personal information for the
agreed purpose and must protect it appropriately.
International transfers
Some technology and service providers may process information outside the
United Kingdom.
Where personal information is transferred internationally, we will use an
appropriate legal safeguard where required, such as an adequacy regulation,
approved contractual protections or another lawful transfer mechanism.
How long we keep information
We retain personal information only for as long as reasonably necessary for
the purpose for which it was collected, including to provide services,
maintain business and financial records, resolve disputes, enforce
agreements and comply with legal obligations.
Retention periods vary according to the type of information, the service
involved and any legal, accounting, insurance or regulatory requirements.
Information that is no longer required will be deleted, anonymised or
securely archived.
Security
We use appropriate technical and organisational measures designed to protect
personal information against unauthorised access, loss, misuse, alteration
or disclosure.
These measures may include access controls, authentication, role-based
permissions, secure hosting, encryption where appropriate, monitoring,
backups and staff or contractor confidentiality requirements.
No internet-based service can be guaranteed to be completely secure.
However, we regularly review our procedures and take reasonable steps to
protect the information entrusted to us.
Your data-protection rights
Depending on the circumstances, you may have the right to:
- be informed about how your personal information is used;
- request access to the personal information we hold about you;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how your information is used;
- object to certain uses of your information;
- receive certain information in a portable format;
- withdraw consent where processing is based on consent; and
- raise concerns about solely automated decisions that have legal or
similarly significant effects.
Requests are normally free of charge. We may charge a reasonable fee or
refuse to act where a request is manifestly unfounded or excessive, where
the law permits us to do so.
We may need to verify your identity before responding. We will normally
respond within one month, although the law allows additional time in certain
circumstances.
How to contact us
To exercise your rights, correct your information, withdraw marketing
consent or ask a question about this privacy policy, please contact:
Email:
info@drivejohnsons.co.uk
Please provide enough information for us to identify you and understand your
request.
Data-protection complaints
If you have a concern or complaint about how we have collected, used, stored
or shared your personal information, please contact us at
info@drivejohnsons.co.uk.
We will acknowledge a data-protection complaint within 30 days, investigate
it appropriately and communicate the outcome to you.
If you remain unhappy with our response, you also have the right to complain
to the Information Commissioner’s Office, the UK regulator for data
protection:
