Refunds and Complaints Policy

Refunds and Complaints Policy

If you have purchased driving lesson/s and you have now changed your mind then you have 30 days from the purchase date to request a full refund. You should email: customerservice@drivejohnsons.co.uk ASAP.

A full refund will only be issued if zero hours have been used and the date we receive the email is within 30 days of the purchase date.

If you have purchased a product you also have 30 days to return the item by recorded delivery to: driveJohnson’s, Challenge House, Sherwood Drive, Bletchley, MK3 6DP.

Once we have received the product/s a full refund will be given.
In the unlikely event that you are not fully satisfied with a recent driving lesson with us, please inform us of the reasons why via email and forward to customerservice@drivejohnsons.co.uk. Our office manager will look at your email and contact you as quickly as possible.

When purchasing gift vouchers please be aware they are valid for 6 months from the date of purchase. Once the first lesson has commenced the learner has a further 6 months to complete the lessons from the gift voucher.

All pre-paid block booking offers are valid for 6 months from the date of purchase. If you have any issues commencing/fulfilling your remaining lessons then please notify us by email: info@drivejohnsons.co.uk (so we have proof of your problems/circumstances). Unfortunately if you contact us after the 6 months have expired then you risk losing any remaining lessons.

Once you commence your first driving lesson from a pre-paid booking (which you have 6 months to book in) you then have a further 6 months to complete the remaining lessons with your allocated instructor.

If you experience difficulty booking in with your instructor for whatever reasons then you must put this in writing to us before your lessons expire to avoid disappointment: customerservice@drivejohnsons.co.uk

If you book a block of lessons and are unable to continue with them, we can issue a credit note for your remaining lessons; which can be used with another driveJohnson’s driving instructor (expires 6 months from issue). Block bookings are non-refundable unless zero hours have been used.

If you book an intensive course with driveJohnson’s and you then choose to cancel before commencing any lessons – you will lose 50% of the course payment unless a minimum of 2 weeks notice is given. Your instructor has booked your lessons out in their diary and has committed to you. An intensive course requires a lot of planning. Driving instructors are self employed franchisee’s so the 50% deposit secures your lessons times in the instructor’s diary. If you have commenced an intensive course and you choose to cancel, then you will forfeit any remaining hours you have paid for.

We believe that any complaints about the instructor’s training vehicle, ethnic origin, sex or training resources is a form of preference and should be stated when booking the first lesson, not after your first lesson.

If you have any problems or wish to raise a complaint, please consult your allocated driveJohnson’s instructor first. If you are still unhappy then put this in writing and email us. Please include your best contact number and our office manager will contact you as soon as possible.

If your complaint is regarding your test preparation please tell us in advance, not after your test, so we can help you. This gives you and us the best possible chance of passing first time.

Please understand that every instructor has their own way of teaching. If you have decided to seek a second opinion from another driving school and they disagree with our instructor’s teaching methods it doesn’t always mean your new school is right. If you have any issues regarding your lessons, then please speak to your instructor or alternatively contact us at customerservice@drivejohnsons.co.uk

Offers/price changes:

driveJohnson’s are entitled to change driving tuition offers and prices at any time. Lesson prices are subject to change depending on location and whether you learn in an automatic or manual vehicle.

Any pre-payments are honoured at the time in which they were purchased, but the first lesson must be taken within a 6 month period from the date of purchase.

Use of Personal Information:

All personal information and details given to driveJohnson’s are used to deliver the service intended and records are kept strictly confidential. Occasionally your information may need to be shared with third parties, in order for us to provide you with the requested service. For further information please visit: Privacy Policy.

driveJohnson’s uphold and are in accordance with the Data Protection Act (1998).

TEXT "DRIVE" FOR A CALLBACK 63666
BOOKINGS & ENQUIRIES 01908 533 023
HEAD OFFICE 0800 4581 226
EMAIL enquiries@drivejohnsons.co.uk
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Sorry, you can only select one offer per new customer.